Ginger Snap Candies | Artisan Spice-Infused Confections

Privacy Policy of Ginger Snap Candies

Ginger Snap Candies is committed to protecting the privacy of our customers and users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with relevant data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our confectionery manufacturing and retail services, including online retail, wholesale distribution, custom candy gift baskets, and corporate event catering.

Personal Data You Provide Directly: This includes information you submit when making a purchase, creating an account, subscribing to our newsletter, contacting customer service, or participating in surveys. Examples include your name, shipping address, billing address, email address, phone number, and payment information.
Transaction Data: Details about the products and services you have purchased from Ginger Snap Candies, including order history and preferences.
Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This data is often collected through cookies and similar tracking technologies.
Communication Data: Records of your communications with us, such as emails, chat messages, and phone calls.

How We Use Your Information

We use the collected information for various purposes, primarily to fulfill our contractual obligations to you and improve your experience with Ginger Snap Candies:

To process and fulfill your orders for artisan candy, specialty spice-infused confections, custom gift baskets, and catering services.
To manage your account, including processing payments and providing customer support.
To communicate with you about your orders, products, services, promotions, and important updates.
To personalize your shopping experience and recommend products and services that may be of interest to you.
To improve our online platform, products, and services, including analysing trends and user behaviour.
To comply with legal obligations and protect our legitimate business interests, such as fraud prevention and security.
For marketing purposes, with your explicit consent where required by law, to send you promotional offers and newsletters related to Ginger Snap Candies.

Legal Basis for Processing Personal Data (GDPR)

Our legal bases for collecting and using your personal data depend on the specific context in which we collect it. We primarily process your data on the following bases:

Performance of a Contract: When we need to process your data to fulfill our obligations under a contract with you (e.g., to process your order).
Legitimate Interests: When processing is necessary for our legitimate interests and not overridden by your data protection interests (e.g., to improve our services, prevent fraud).
Consent: When you have given us explicit consent to process your personal data for a specific purpose (e.g., for direct marketing). You have the right to withdraw your consent at any time.
Legal Obligation: When we need to comply with a legal obligation (e.g., tax and accounting requirements).

Sharing Your Information

Ginger Snap Candies does not sell or rent your personal information to third parties. We may share your information with trusted third parties in the following circumstances:

Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, shipping companies, IT services, marketing platforms). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with other parties when we have your explicit consent to do so.

International Data Transfers

As Ginger Snap Candies operates in San Francisco, CA, USA, your personal data may be processed and stored in the United States. If you are located in the European Economic Area (EEA), please be aware that data protection laws in the United States may not be as comprehensive as those in the EEA. We implement appropriate safeguards to ensure your data is protected according to the standards outlined in this Privacy Policy, such as relying on standard contractual clauses approved by the European Commission, where applicable, or other legally recognized transfer mechanisms.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR and CCPA)

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us at the address provided below. We will respond to your request within the timeframes required by applicable law.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
Right to Delete: You have the right to request that we delete certain personal information that we have collected from you.
Right to Opt-Out of Sale: You have the right to direct a business that sells personal information not to sell your personal information. Ginger Snap Candies does not sell personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA rights.

Security of Your Information

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, personalise content, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.

Children's Privacy

Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take steps to remove such information and terminate the child's account.

Changes to This Privacy Policy

Ginger Snap Candies may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our online platform and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ginger Snap Candies
1475 Bayleaf Drive, Suite 200
San Francisco, CA 94103, USA